Uzuri Hair Studio is an owned and operated full-service Boutique salon.

Bookings Are Essential

We understand that in today’s busy lifestyle there may be a need to change, cancel or reschedule your appointment. However, we do ask that you give at least 24 hours notice prior to your appointment to avoid any cancellation fees.

As our salon is based on a ‘One to One’ service where the same stylist you start with is the same person at the end, we ask that you arrive at your appointment on time to allow for as little client interruption as possible, this also allows us to maintain a minimum number of people in the salon keeping everyone safe.

Bookings are essential to ensure that Uzuri Hair Studio client appointments are given the best personalised care.

Our Appointment Cancellation Policy:
  • Because of the nature of our personalized salon service, appointments must be scheduled to make sure that other appointments are not interrupted or derailed.
  • We recommend you book ahead where possible to ensure your preferred appointment time and day is secured.
  • All clients will be sent a SMS reminder 48hrs prior, giving you sufficient time for any alterations to be made.
  • All appointments must be confirmed by SMS or by calling 89816263, unconfirmed appointments will be cancelled, to allow for other clients to book.
  • A ‘No Show’ is defined when a booking has been confirmed but the client has not showed up for the appointment.
  • All ‘No Show’ and ‘Cancellations’ made within 24hr of the appointment will incur a 50% – 100% cancellation fee, charged at the discretion of management.
  • There is a 3 strike policy for repeat offenders where:
    • A non-refundable deposit of 50% will be required for all future appointments.
  • We ask that all appointments run on time to avoid overlapping that can interfere with other scheduled appointment times.
  • We also ask that you come alone and do not bring visitors or children unless they are booked in for an appointment to follow with our Covid-Plan directive.
  • For information on Uzuri Hair Studio Wedding Policy please click here.
Covid Cancellation Policy:
  • In case of a Lock-down, all appointments will be rescheduled to the first available appointment slot.
  • In case of a Lock-out, appointments will go ahead as planned for those who are vaccinated and rescheduled to the first available appointment slot for those who are not.
  • Deposits are non-refundable but will be honoured for a rescheduled appointment if available.

Uzuri Hair Studio reserves the right to cancel all unconfirmed appointments.